Privacy policy


Last Updated: 04/08/2025

WIT Technology Limited ("Spoolspider," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store, and share your information when you use our services.

1. Information We Collect

We only collect data necessary to provide and improve our services, including:

  • Account Information: Username, email, phone number, social login details, and profile picture.
  • Device Information: IP address, device type, operating system, browser, and approximate location (via GPS or IP).
  • Contact & Order Details: Name, shipping address, email, and phone number for purchases or support.
  • Communications: Records of your interactions with us (e.g., support requests).

Providing this data is voluntary, but without it, we may not be able to deliver our services.

2. How We Collect Your Data

We obtain your information in four ways:

  • Directly from You (e.g., when you register or make a purchase).
  • Automatically (e.g., device and usage data via cookies).
  • From Third Parties (e.g., Facebook or Google if you log in via these platforms).
  • Device Permissions (e.g., location access — you can revoke permissions anytime).

You may withdraw consent, but this won’t affect prior data processing.

3. How We Use Your Data

We process your data based on:

  • Contractual necessity (e.g., fulfilling orders).
  • Consent (where legally required).
  • Legitimate interests (e.g., fraud prevention, marketing).
  • Legal compliance (e.g., tax obligations).

Purposes include:

  • Account management, order processing, and customer support.
  • Security, fraud detection, and legal compliance.
  • Service improvement, analytics, and marketing (with opt-out options).
  • AI-assisted administrative tasks (e.g., fraud detection).

4. Data Storage & Retention

Data is stored primarily in the UK and China. Note for China: This is only for large orders that need to arrive direct from our producers.

We retain data only as long as necessary (e.g., for orders, legal requirements, or service delivery).

5. Data Sharing

We may share your data with:

  • Service providers (e.g., payment processors, shipping partners).
  • Employees/Advisors (to deliver services).
  • Legal authorities (if required by law).

We do not sell your data to third parties under any circumstances. It is strictly used for the purposes of your purchase.

6. Your Rights

You may:

  • Access, correct, or delete your data.
  • Withdraw consent or object to processing.
  • Request data portability (where applicable).

To exercise these rights, contact:

Email: support@spoolspider.com
Mail:
WIT Technology Ltd
Exchange House, St. Cross Lane
Newport, England, PO30 5BZ

7. Updates & Questions

We may update this policy periodically. For questions or complaints, contact us via email or mail above.