Need Help? We're Here for You

Need help with your order, a product, or just have a general question? We're here to make sure your 3D printing experience is smooth and frustration-free. If you have a question about your order—shipping status, tracking, or delivery issues—please contact us with your order number for the fastest response.

Email: support@spoolspider.com
Response time: We aim to answer all queries within 24 hours. Response times may vary depending on request volume.

Technical Support

Having issues with print quality, extrusion, or filament compatibility? We're happy to help troubleshoot. Include as much detail as possible, such as:

• Printer make/model
• Filament type
• Nozzle and bed temperatures
• Photo of the issue (if possible)

We’ll guide you through possible solutions and optimal settings. Please note that if you have a question or problem regarding a particular brand of filament, you may wish to consult the brand directly for the most accurate information. This excludes SpoolSpider branded filament, which is our own product and fully supported by our team.

Returns & Replacements

If your filament arrived damaged, defective, or isn’t what you expected, visit our Returns Policy page or contact us directly—we’ll sort it out quickly and fairly.

We’re Here to Help

We take pride in supporting our customers—whether you're new to 3D printing or running a full-scale print farm. Don’t hesitate to reach out. Your success is our priority.